Frequently Asked Questions (FAQs)

We are an authorised sales partner helping customers apply for du services. We provide plan guidance, document support, and activation assistance for home and business customers.

To apply for a corporate plan, submit your requirements through our form. A trade licence, establishment card, authorised signatory ID, and tenancy document may be required.

Home customers usually need a valid Emirates ID and proof of residence. Business customers may also need valid company and authorised signatory documents.

UAE residents aged 18 or above can apply for a du home internet plan. Approval depends on valid identification, proof of residence, and service availability.

Available business internet options include fixed broadband, fibre connectivity, and wireless solutions. The suitable option depends on your location, usage, and company size.

du offers multiple speed tiers for home internet and tailored bandwidth for business. Available speeds depend on your address and plan—tell us your location and we’ll quote exact options.

Fibre gives the most consistent speeds/latency if your building is fibre-ready.

5G Home Wireless is plug-and-play over du’s 5G network—great when you need fast installation or your building isn’t fibre-ready. We’ll recommend the best option after a quick coverage check.

du often runs free installation / no-deposit online promos for eligible plans; exact fees depend on the current offer and your address. We’ll confirm any charges before you proceed.

Yes—du home internet can be bundled with TV packages (add-ons like OSN+, Amazon Prime, Apple TV 4K, Movies on Demand, etc.). We’ll show you the current channel packs and promos for your address.

We offer business-class WiFi / broadband plans starting from AED 249/month (subject to location and package). 
These plans are designed for reliability, speed, and office usage.Accordion Content

Home Wireless (5G) can be same-day or next-day once your order’s approved; fibre installs depend on building readiness and appointment slots. We’ll book the earliest available date with du.

Yes. The technician may need access to your unit and building facilities to connect fibre or set up the router.

Most discounted home plans carry a minimum term. Early termination may involve fees (for example, remaining device/router installments or promotional clawbacks). We’ll outline your plan’s exact T&Cs up front.

Use the du App for the quickest experience (view usage, pay bills, manage add-ons), or pay via du’s official channels. We’ll share your account details as soon as your service is active.

Yes—number portability in du Business is supported subject to standard checks. Share your current provider/account details and we’ll handle the request with du.

We are here to connect a new Wifi connection you. or if you have an active connection already Call 800155 and tell them your new address and move date. They’ll place a relocation order with du, confirm coverage at the new location, and book a slot so you stay connected.

In most cases, yes—subject to coverage and your contract status. We’ll check eligibility and switch you to the higher tier if available.

du supplies compatible routers for each plan (5G or fibre). Third-party routers can often be used in bridge/PPPoE modes, but we recommend keeping du’s device for support and firmware updates. We’ll advise based on your plan.

Run a speed test via Ethernet (for fibre) or near the router (for 5G). For better Wi-Fi, place the router centrally, reduce obstacles, and consider mesh nodes for large villas. Ask us for a mesh recommendation if needed.

Always pay through the du App or official du domains, and beware of links in unexpected emails/SMS—even if the sender name looks official (spoofing exists). If unsure, contact us or du support before clicking.

Message us and we’ll reply promptly. For direct du account management after activation, the du App is the fastest way. (If you prefer WhatsApp sales, du’s official sales line exists, but we recommend starting through our site so we can guide you end-to-end.)

Yes — business plans are scalable. You can upgrade bandwidth or add more access points / nodes as your office needs grow.

It depends on site readiness, cabling, and required infrastructure. After your enquiry and site survey, we’ll share a timeline for activation.